How to Find Hidden or Broken Elements in the Email Builder

Email & SMTP

July 30, 2024•1 min read

This article will teach you how to view hidden or broken elements inside an email.

This is helpful if you know there is an element in the email but can't edit it or when you see a broken image icon.

Step 1: Manage Template

Click on the Manage Element Icon

Click on Section and Column dropdowns to view all elements inside

This will scroll to the element in the builder when you hover over the element

Step 2: Troubleshooting

Let's say an image is missing because of the visibility settings
If you go through the Manage Template menu, you can hover over the first image in the first section and you will be able to edit as needed or delete it.

Let's say an image is missing because of the height being below 10 px
Edit the image and increase the height or set height and width to auto as needed. If needed delete and re-add the image after adjusting the size from an image editor.

Moe Ameen | BILT CRM

Moe Ameen is a real estate investor, software creator, and general over-caffeinated human who somehow made automation cool (or at least tolerable). He built a cutting-edge real estate CRM because manually chasing leads is so last century. Specializing in creative finance, deal structuring, and making things unnecessarily efficient, he helps investors close more deals while doing less actual work. When he's not automating the real estate world, he’s probably pretending to work while staring at spreadsheets or convincing himself that buying another domain name is a good idea.

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