Settings: Email Services

July 30, 2024•2 min read

This article will go over the Email Services section of your settings and how to navigate/use it.

Domain Service

This is the tab where you will pick/determine your default provider. You can also enable reply tracking back into the system, and add service providers using the Add Service option.

Reply & Forward Settings

In this tab you can set up Forwarding, BCC, and forwarding to specific assigned users.

Note: If you reply from the other email system and not within the platform, your replies will not be seen in the platform and replies to you will not come back into the system after.

You can also set up a specific reply-to address.

Note: Reply conversations cannot be tracked and will not come back into the conversation thread

Ability to Turn ON/OFF Email Tracking

You can enable or disable open and click tracking for emails for managing how your email interactions are monitored and reported.

How to Access Email Tracking Settings

Navigate to Sub-account Settings
- Go to the Email Service section.
- Select SMTP Service, then Dedicated Domain and IP.
- Click on Domain Settings under the dedicated domain.

Open Tracking

Enabled by Default: Open tracking is enabled by default for all outgoing emails.
How to Disable: To disable open tracking for a specific domain, adjust the settings in the dedicated sending domain tracking settings.

Click Tracking

Enabled by Default: Click tracking is also enabled by default for all outgoing emails.
How to Disable: To disable click tracking for a specific domain, adjust the settings in the dedicated sending domain tracking settings.

Note: Configuration Changes: Changes to open and click tracking settings may take up to 15 minutes to reflect.

Email Verification for Campaigns

Email addresses must be verified before sending email campaigns to enhance security and protect your reputation. This step prevents identity spoofing and ensures only valid email addresses are used.

1.Navigate to the email marketing section, enter the sender email, and follow the prompts to verify it with an OTP.

2. This can also be done via the settings page, providing a seamless process to maintain email integrity and trustworthiness.

Moe Ameen | BILT CRM

Moe Ameen is a real estate investor, software creator, and general over-caffeinated human who somehow made automation cool (or at least tolerable). He built a cutting-edge real estate CRM because manually chasing leads is so last century. Specializing in creative finance, deal structuring, and making things unnecessarily efficient, he helps investors close more deals while doing less actual work. When he's not automating the real estate world, he’s probably pretending to work while staring at spreadsheets or convincing himself that buying another domain name is a good idea.

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