Test Email Error Troubleshooting

July 30, 2024•1 min read

When testing a campaign email, you may receive a popup notification with an error message that states "An error occurred, please try again." The message will look like this:

Check the following to ensure your email test can send:

Ensure the custom values being used are valid. Be sure that custom values have proper brackets {{ }} (not just 1 {} or more than 2 {{{}}}). For example, {{contact.name}} or {{contact.city}}.
Check the email address to ensure it follows proper format such as test@emaildemo.com

NOTE: Check out our other articles "How to Send a Test Email and SMS" and "How To Test A Campaign" for our best practice recommendations for testing emails in a campaign.

Moe Ameen | BILT CRM

Moe Ameen is a real estate investor, software creator, and general over-caffeinated human who somehow made automation cool (or at least tolerable). He built a cutting-edge real estate CRM because manually chasing leads is so last century. Specializing in creative finance, deal structuring, and making things unnecessarily efficient, he helps investors close more deals while doing less actual work. When he's not automating the real estate world, he’s probably pretending to work while staring at spreadsheets or convincing himself that buying another domain name is a good idea.

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