Troubleshooting Bulk Imports Via CSV
In this article, you will learn how to troubleshoot and what each code or error message means when importing contacts in bulk.
Here’s how to troubleshoot contact imports
Go to Contacts
Click on Bulk Actions
Next to your Bulk Import operation, click on Show Stats
Click on the 3 dots and on Show Error Log
You will see a list of the errors that have happened
Note: When the error says it's happening on Line 1 it's referring to the first contact.
Master TypeError ID
(Optional)Error codeWhat the error means Steps to resolve the errorFormatting mistakes when placing values in the spreadsheet1001Unknown errorThe system is unable to process the file due to an unknown error.
Your data was not imported.Confirm that your file meets all requirements. Try to re-import after clearing your browser cache or using another browser.1002Multiple owners found in the system"The import file contains an Owner value that matches more than one user in the account. This usually occurs for names (e.g., there are two John Doe users in your account, and the import file contained the name "John Doe"). The affected records were imported, but the Owner's property does not contain a value." Replace the name of the owner with their email address in your import file, then re-import the file. You can also manually update the Owner property value in the affected records.1003Invalid sheet count"The import file contains more than one sheet. Your data was not imported."
Remove any additional sheets from your import file, then re-import. 1004Invalid required property"A required property in the import file contains an invalid value. The data in that row was not imported."Confirm the format requirements of your specific property or the property type, update your file to match the correct format, then re-import.1005Invalid enumeration option"The import file contains a value that does not match an existing option in an enumeration property. This applies to multi-select, dropdown select, radio select, and checkbox-type properties.
The affected records were still imported, but the enumeration property does not contain a value."Identify the incorrect value by comparing your import file against the property.. You can choose to update the value in your import file to match an existing option or add the value as a custom option to your property. Once you're done, re-import the file or manually update the property value in the affected records.1006Invalid contact ID"During the import, the checkbox to update existing records using Contact IDs was selected. However, the Contact ID listed in the file did not match an existing ID in the software.
The records were not imported."Ensure that the [object] IDs are correct. You may need to export your existing records to get the correct object IDs. If you're not updating or associating existing objects here, do not select the checkbox during the import process.1007File not found"The file you selected was not found. Your data was not imported." Verify that you have saved your file to your computer and that it is the correct file type. Once you've done that, re-upload the file.
Duplicate Entries in File1008Failed validation of Email
"The import file contains an email address that does not conform to the format of a typical email address (e.g., name@domain.com)
The import did not create or update the records." "For contacts, update your import file with the correct email, to make sure your format is correct with '@' '.com then re-import the file.1009
Empty unique property value in the file"The import file contains a row with data that cannot be processed because there is no value against the record of its unique identifier (primary column)."Verify that your data value matches the correct format for the property you are importing, then re-import the file. You can also manually update the property value in the affected records.1010Duplicate unique property value "The same value of the primary column is present against multiple records. Your data was imported against all records but there may be duplicates of the same record""Choose a different column header to act as your primary column or fix any mistakes, then re-import the files."1011Duplicate unique property value in the file"The same unique value was used multiple times within your files. Your data was imported but there may be duplicates of the same record. If you were trying to associate, your records were not associated.""Choose a different column header to act as your unique value or fix any mistakes, then re-import the files."1012Duplicate Contact ID in the file "The same Contact ID was used multiple times within your files.
The affected records were not updated or associated here."Update your import file so that there is only one row with that Contact ID. Keep the row with the most up-to-date information that you want to be included in your account. Once you've removed duplicates, re-import the files.Miscellaneous1013Could not parse the phone number
"The import file contains a value for a number property with non-numeric characters or numbers not formatted as per E.164 format
The affected records were imported, but the number property does not contain a value." "Update your import file with the correct numerical value and re-import, or manually update the property value in the affected records.
If your records should match the numerical field, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE"1014 Could not parse the date"The import file contains a date value that does not match the format you selected during the import process.
The affected records were imported, but the date property does not contain a value." "Update your import file with the correct value and re-import, or manually update the property value in the affected records.
If your records should match the date field, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE"1015Could not find the owner"The import file contains a record owner that does not match a user here.
The affected records were imported, but the Owner field does not contain a value." "Update the data in the Owner column of your import file to include the first and last name or email of a user in your account. If the person you want to assign the record to is not yet a user in the account, add them as a user, then re-import with their name or email as it appears in the account.
If your records should match contact owners, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE"1016Ambiguous enumeration option "The same record matches more than one of the existing options defined for an enumeration property. This applies to multi-select, dropdown select, single-choice select, and checkbox-type properties.
The affected records were imported, but the enumeration property does not contain a value." "Identify the incorrect value by comparing your import file against the property. Update the value in your import file to match only one existing option, then re-import the file. You can also manually update the property value in the affected records.
If your records should match multiple options, learn how to format your file to correctly import data to multiple checkbox properties - LEARN MORE"1017Location does not allow duplicate contacts - use 1010 & 10111018CustomField not supported -> validate while mapping itself - file and signature1019Invalid Custom Field value -> use 1005 instead1020 Failed to create a contact1021 No email, phone, firstName and lastName, and type are created1022 Contact was not found1023Failed to update a contact1024Failed to add campaign/workflow
List of supported Timezones
Etc/GMT+12
Pacific/Midway
Pacific/Honolulu
America/Juneau
US/Alaska
America/Dawson
America/Los_Angeles
America/Phoenix
America/Tijuana
US/Arizona
America/Belize
America/Boise
America/Chihuahua
America/Denver
America/Edmonton
America/Guatemala
America/Managua
America/Regina
Canada/Saskatchewan
US/Mountain
America/Bahia_Banderas
America/Bogota
America/Cancun
America/Chicago
America/Mexico_City
US/Central
America/Caracas
America/Detroit
America/Indiana/Indianapolis
America/Louisville
America/Manaus
America/New_York
America/Santiago
America/Santo_Domingo
America/Toronto
US/East-Indiana
US/Eastern
America/Argentina/Buenos_Aires
America/Glace_Bay
America/Montevideo
America/Sao_Paulo
Canada/Atlantic
America/St_Johns
Canada/Newfoundland
America/Godthab
America/Noronha
Etc/GMT+2
Atlantic/Cape_Verde
Atlantic/Azores
UTC
Africa/Algiers
Africa/Casablanca
Africa/Lagos
Atlantic/CanaryEurope/London
Africa/Cairo
Africa/Harare
Europe/Amsterdam
Europe/Belgrade
Europe/Brussels
Europe/Madrid
Europe/Oslo
Europe/Sarajevo
Africa/Nairobi
Asia/Amman
Asia/Baghdad
Asia/Jerusalem
Asia/Kuwait
Asia/Qatar
Europe/Athens
Europe/Bucharest
Europe/Helsinki
Europe/Moscow
Asia/Baku
Asia/Dubai
Asia/Kabul
Asia/Tehran
Asia/Karachi
Asia/Yekaterinburg
Asia/Colombo
Asia/Kolkata
Asia/Calcutta
Asia/Kathmandu
Asia/Almaty
Asia/Dhaka
Asia/Rangoon
Asia/Bangkok
Asia/Krasnoyarsk
Asia/Irkutsk
Asia/Kuala_Lumpur
Asia/Shanghai
Asia/Taipei
Australia/Perth
Asia/Seoul
Asia/Tokyo
Asia/Yakutsk
Australia/Adelaide
Australia/Darwin
Asia/Vladivostok
Australia/Brisbane
Australia/Canberra
Australia/Hobart
Australia/Sydney
Pacific/Guam
Asia/Magadan
Pacific/Auckland
Pacific/Fiji
Pacific/Tongatapu
Accepted Custom Field Format Requirements
Depending on the records you are importing, your file could include the following columns:
Date Picker
Acceptable formats-
mm/dd/yyyy (e.g. 10/28/2020)
yyyy/mm/dd (e.g. 2020/10/28)
You can also replace '/' with '-' '.' and it'll recognize the uploaded fields as a Date field (Available in our future release!)
Multiple Options, Checkbox, Textbox List
Acceptable formats-
Value 1, Value 2, Value 3 ...... (e.g. Blue, Yellow, Green or Blue, Yellow, Green or Blue, Yellow , Green)
You can also replace ' , ' with ' ; ' ' . ' and it'll recognize the uploaded fields as the aforementioned field
Radio, Single Option
Acceptable formats:
Value 1 (e.g. Blue)
File Upload, Signature
Not Supported
Contact Owner
To assign an owner to your contacts during the import, include the name of the 'User'
Acceptable formats:
FirstName LastName (e.g. Logan Paul or logan paul)
LastName FirstName (e.g. Paul Logan or paul logan)
Note #1: Unless the user has both FirstName and Last Name, the system will not recognize it during the upload
Tags
Acceptable formats-
Value 1, Value 2, Value 3 ...... (e.g. Blue,Yellow,Green or Blue, Yellow, Green or Blue , Yellow , Green)
You can also replace ' , ' with ' ; ' ' . ' and it'll recognize the uploaded fields as the aforementioned field
Tags (example formats)StatuslowercaseokUPPERCASEok (will be lowercased)ProperCaseok (will be lowercased)with a spaceokWith A Spaceok (will be lowercased)pre-existing tagok (maps successfully)
DoNotDisturb
Acceptable formats-
True or False ( true or false )
Yes or No ( yes or no )
Phone Number
For the vast majority of cases, as long as you format the phone numbers in E.164 (Ex: +1 1234567890) our system will recognize it as valid- irrespective of the default Country picked at the sub-account level
If you have set the Country to the US, the following would work perfectly fine as well
123-456-7890
(123) 4567890
1234567890
Furthermore, if you are working with international numbers (Outside the US), we'd encourage you to visit: https://libphonenumber.appspot.com/ and run your phone number format by the tool in conjunction with the codes below to ascertain its appropriateness for upload.
Numerical
Acceptable formats-
1.23.4
1234
.123
Monetary
Acceptable formats-
1234
1,234,234,333
List of Supported Countries
“BD”: “Bangladesh”,
“BE”: “Belgium”,
“BF”: “Burkina Faso”,
“BG”: “Bulgaria”,
“BA”: “Bosnia and Herzegovina”,
“BB”: “Barbados”,
“WF”: “Wallis and Futuna”,
“BL”: “Saint Barthelemy”,
“BM”: “Bermuda”,
“BN”: “Brunei”,
“BO”: “Bolivia”,
“BH”: “Bahrain”,
“BI”: “Burundi”,
“BJ”: “Benin”,
“BT”: “Bhutan”,
“JM”: “Jamaica”,
“BV”: “Bouvet Island”,
“BW”: “Botswana”,
“WS”: “Samoa”,
“BQ”: “Bonaire, Saint Eustatius and Saba “,
“BR”: “Brazil”,
“BS”: “Bahamas”,
“JE”: “Jersey”,
“BY”: “Belarus”,
“BZ”: “Belize”,
“RU”: “Russia”,
“RW”: “Rwanda”,
“RS”: “Serbia”,
“TL”: “East Timor”,
“RE”: “Reunion”,
“TM”: “Turkmenistan”,
“TJ”: “Tajikistan”,
“RO”: “Romania”,
“TK”: “Tokelau”,
“GW”: “Guinea-Bissau”,
“GU”: “Guam”,
“GT”: “Guatemala”,
“GS”: “South Georgia and the South Sandwich Islands”,
“GR”: “Greece”,
“GQ”: “Equatorial Guinea”,
“GP”: “Guadeloupe”,
“JP”: “Japan”,
“GY”: “Guyana”,
“GG”: “Guernsey”,
“GF”: “French Guiana”,
“GE”: “Georgia”,
“GD”: “Grenada”,
“GB”: “United Kingdom”,
“GA”: “Gabon”,
“SV”: “El Salvador”,
“GN”: “Guinea”,
“GM”: “Gambia”,
“GL”: “Greenland”,
“GI”: “Gibraltar”,
“GH”: “Ghana”,
“OM”: “Oman”,
“TN”: “Tunisia”,
“JO”: “Jordan”,
“HR”: “Croatia”,
“HT”: “Haiti”,
“HU”: “Hungary”,
“HK”: “Hong Kong”,
“HN”: “Honduras”,
“HM”: “Heard Island and McDonald Islands”,
“VE”: “Venezuela”,
“PR”: “Puerto Rico”,
“PS”: “Palestinian Territory”,
“PW”: “Palau”,
“PT”: “Portugal”,
“SJ”: “Svalbard and Jan Mayen”,
“PY”: “Paraguay”,
“IQ”: “Iraq”,
“PA”: “Panama”,
“PF”: “French Polynesia”,
“PG”: “Papua New Guinea”,
“PE”: “Peru”,
“PK”: “Pakistan”,
“PH”: “Philippines”,
“PN”: “Pitcairn”,
“PL”: “Poland”,
“PM”: “Saint Pierre and Miquelon”,
“ZM”: “Zambia”,
“EH”: “Western Sahara”,
“EE”: “Estonia”,
“EG”: “Egypt”,
“ZA”: “South Africa”,
“EC”: “Ecuador”,
“IT”: “Italy”,
“VN”: “Vietnam”,
“SB”: “Solomon Islands”,
“ET”: “Ethiopia”,
“SO”: “Somalia”,
“ZW”: “Zimbabwe”,
“SA”: “Saudi Arabia”,
“ES”: “Spain”,
“ER”: “Eritrea”,
“ME”: “Montenegro”,
“MD”: “Moldova”,
“MG”: “Madagascar”,
“MF”: “Saint Martin”,
“MA”: “Morocco”,
“MC”: “Monaco”,
“UZ”: “Uzbekistan”,
“MM”: “Myanmar”,
“ML”: “Mali”,
“MO”: “Macao”,
“MN”: “Mongolia”,
“MH”: “Marshall Islands”,
“MK”: “Macedonia”,
“MU”: “Mauritius”,
“MT”: “Malta”,
“MW”: “Malawi”,
“MV”: “Maldives”,
“MQ”: “Martinique”,
“MP”: “Northern Mariana Islands”,
“MS”: “Montserrat”,
“MR”: “Mauritania”,
“IM”: “Isle of Man”,
“UG”: “Uganda”,
“TZ”: “Tanzania”,
“MY”: “Malaysia”,
“MX”: “Mexico”,
“IL”: “Israel”,
“FR”: “France”,
“IO”: “British Indian Ocean Territory”, “SH”: “Saint Helena”,
“FI”: “Finland”,
“FJ”: “Fiji”,
“FK”: “Falkland Islands”,
“FM”: “Micronesia”,
“FO”: “Faroe Islands”,
“NI”: “Nicaragua”,
“NL”: “Netherlands”,
“NO”: “Norway”,
“NA”: “Namibia”,
“VU”: “Vanuatu”,
“NC”: “New Caledonia”,
“NE”: “Niger”,
“NF”: “Norfolk Island”,
“NG”: “Nigeria”,
“NZ”: “New Zealand”,
“NP”: “Nepal”,
“NR”: “Nauru”,
“NU”: “Niue”,
“CK”: “Cook Islands”,
“XK”: “Kosovo”,
“CI”: “Ivory Coast”,
“CH”: “Switzerland”,
“CO”: “Colombia”,
“CN”: “China”,
“CM”: “Cameroon”,
“CL”: “Chile”,
“CC”: “Cocos Islands”,
“CA”: “Canada”,
“CG”: “Republic of the Congo”,
“CF”: “Central African Republic”,
“CD”: “Democratic Republic of the Congo”,
“CZ”: “Czech Republic”,
“CY”: “Cyprus”,
“CX”: “Christmas Island”,
“CR”: “Costa Rica”,
“CW”: “Curacao”,
“CV”: “Cape Verde”,
“CU”: “Cuba”,
“SZ”: “Swaziland”,
“SY”: “Syria”,
“SX”: “Sint Maarten”,
“KG”: “Kyrgyzstan”,
“KE”: “Kenya”,
“SS”: “South Sudan”,
“SR”: “Suriname”,
“KI”: “Kiribati”,
“KH”: “Cambodia”,
“KN”: “Saint Kitts and Nevis”,
“KM”: “Comoros”,
“ST”: “Sao Tome and Principe”,
“SK”: “Slovakia”,
“KR”: “South Korea”,
“SI”: “Slovenia”,
“KP”: “North Korea”,
“KW”: “Kuwait”,
“SN”: “Senegal”,
“SM”: “San Marino”,
“SL”: “Sierra Leone”,
“SC”: “Seychelles”,
“KZ”: “Kazakhstan”,
“KY”: “Cayman Islands”,
“SG”: “Singapore”,
“SE”: “Sweden”,
“SD”: “Sudan”,
“DO”: “Dominican Republic”,
“DM”: “Dominica”,
“DJ”: “Djibouti”,
“DK”: “Denmark”,
“VG”: “British Virgin Islands”,
“DE”: “Germany”,
“YE”: “Yemen”,
“DZ”: “Algeria”,
“US”: “United States”,
“UY”: “Uruguay”,
“YT”: “Mayotte”,
“UM”: “United States Minor Outlying Islands”,
“LB”: “Lebanon”,
“LC”: “Saint Lucia”,
“LA”: “Laos”,
“TV”: “Tuvalu”,
“TW”: “Taiwan”,
“TT”: “Trinidad and Tobago”,
“TR”: “Turkey”,
“LK”: “Sri Lanka”,
“LI”: “Liechtenstein”,
“LV”: “Latvia”,
“TO”: “Tonga”,
“LT”: “Lithuania”,
“LU”: “Luxembourg”,
“LR”: “Liberia”,
“LS”: “Lesotho”,
“TH”: “Thailand”,
“TF”: “French Southern Territories”,
“TG”: “Togo”,
“TD”: “Chad”,
“TC”: “Turks and Caicos Islands”,
“LY”: “Libya”,
“VA”: “Vatican”,
“VC”: “Saint Vincent and the Grenadines”,
“AE”: “United Arab Emirates”,
“AD”: “Andorra”,
“AG”: “Antigua and Barbuda”,
“AF”: “Afghanistan”,
“AI”: “Anguilla”,
“VI”: “U.S. Virgin Islands”,
“IS”: “Iceland”,
“IR”: “Iran”,
“AM”: “Armenia”,
“AL”: “Albania”,
“AO”: “Angola”,
“AQ”: “Antarctica”,
“AS”: “American Samoa”,
“AR”: “Argentina”,
“AU”: “Australia”,
“AT”: “Austria”,
“AW”: “Aruba”,
“IN”: “India”,
“AX”: “Aland Islands”,
“AZ”: “Azerbaijan”,
“IE”: “Ireland”,
“ID”: “Indonesia”,
“UA”: “Ukraine”,
“QA”: “Qatar”,
“MZ”: “Mozambique”
Atlantic/Canary
