Effective Onboarding with Personalized Learning at BILT

At BILT, we believe in empowering our new team members right from the start. Our onboarding process is uniquely tailored to ensure comprehension and capability. The first week for any newcomer is dedicated to learning our processes with a strong focus on fostering understanding.

During this crucial initial period, the new team member is immersed in our methodology by watching instructional videos. This approach is designed to encourage them to develop their own Standard Operating Procedures (SOPs). We steer clear of simply handing over pre-written SOPs. This ensures that our team members are truly grasping the concepts rather than just following a script. By crafting their SOPs, they gain a deeper understanding of their roles, preparing them for any challenges.

This personalized approach proved immensely successful. Our recent hire, after a week of self-guided learning, not only comprehended everything thoroughly but also displayed remarkable initiative by effectively recruiting right away. As they transitioned into handling phone calls in the following week, their performance was nothing short of perfect. This seamless adaptation and outstanding performance underscore the effectiveness of our training strategy.

At BILT, we are committed to cultivating a culture of understanding and excellence, ensuring each team member is equipped to succeed.